Contact Us

Whether you have questions about our products, need assistance with your order, or would like to offer valuable suggestions, please feel free to contact us through the following methods. We promise to respond to your inquiry within 24 hours, providing you with efficient and attentive service.

Customer Service Email: service@etymical.com (Recommended method; please clearly describe your problem and attach your order information for accurate processing)

Online Message: Please fill in your name, contact information, and specific needs in the "Feedback" section at the bottom of the website. We will contact you as soon as possible.

Working Hours: Monday to Sunday, 9:00 AM - 9:00 PM (Global time zone conversion is based on Beijing time)

To help us locate your problem more quickly, we recommend providing the following information (if applicable) when contacting us: order number, product name, problem description, and relevant images. Based on this, we will provide you with a more accurate solution.